Reserving Customer Phone Numbers

You can reserve a phone number from the DID Range to assign to a specific user. When the phone number is reserved, it is not prevented from allocation in the automatic assignment. This functionality can be used when you wish to reserve the number for future use.

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To configure a reserved number range:

1.

In the Service portal Navigation pane, select Reserved Numbers. The reserved numbers are displayed.

2.

Click Add new record to add a new record.

3.

Add the required fields and click Update to add the new record.